1 rich Libsyn https://www.libsyn.com 90 600 A relationship manager has to make 20 calls, generate 8 leads and convert 5 of those to sell banking products. Daily. What was fundamentally set up to strengthen a relationship between a customer and their bank, the role has become a sales-heavy channel. And when RMs are&amp;nbsp; subject to high targets and rampant abuse, mis selling becomes the mainstay. So when a 70 year old is sold life insurance, and the relationship manager behind it is under pressure to meet their targets, we need to take a step back and assess the need for the role.&amp;nbsp; &amp;nbsp; Story originally reported by Arundhathi Ramanathan. Access it for free on https://the-ken.com/podcastoffer/ &amp;nbsp; Hosts: Anushka Chhikara &amp;amp; Olina Banerji. &amp;nbsp; With anecdotes from former relationship managers Satheesh and Vijay (names changed to retain anonymity). &amp;nbsp; Music and editing by Sameer Rahat of Baqsa Studios. Are you a relationship manager who connected with this episode? Write to us on podcast@the-ken.com Unofficial Sources https://the-ken.com/ <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/21112130/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/21112130