1 rich Libsyn https://www.libsyn.com 90 600 Ron Kaufman was quoted &quot;Exceeding expectations is where satisfaction ends and loyalty begins.&quot; In episode 155 of the Aviation Business Podcast let us revisit a key approach and mindset to exceeding customer expectations called &quot;plussing&quot; coined by Walt Disney himself. Aviation Business Podcast http://www.aviationbusinesspodcast.com <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/19194713/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/103754345