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Keith Hitchcock - Breakfast With a Side of Loyalty
In 1993, Keith moved his family to Lethbridge to start a new adventure; owning and operating the local Humpty’s Family Restaurant. Years later, Keith and his family are still providing customers with excellent food and exceptional service. Last March, COVID-19 forced them, like many businesses, to adapt. A shift in their marketing allowed them to continue playing an important role (while different) within the community. Join us as Keith shares how him and his family faced COVID-19 head-on and explore the factors that are helping them get through this turbulent past year. Key Highlights in this Podcast Keith shares his thoughts on what it’s like to own a true family run business (3:10) How COVID-19 impacted Keith and his family’s business (4:00) How a shift in marketing impacted the business (5:14) Customer loyalty is attributed to great staff and personal relationships (7:24) What it takes to keep skilled staff in a high-turnover industry (10:17) Keith and his wife share different traits that make them work well as a team (11:30) What the future holds for the family business (13:16) Keith’s experience with minor hockey (14:57) How skills gained during hockey have helped Keith in the restaurant industry (16:54) 18:09 Random Rapid Fire Response Book Recommendation: They Call Me Coach by John Wooden https://www.facebook.com/LethbridgeHumptys/ 
Owners Circle
https://www.ownerscircle.ca/
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