1 rich Libsyn https://www.libsyn.com 90 600 The Modern Experience Marketer talks with&amp;nbsp;Ashley Cash, the Senior Manager of Customer Experience at&amp;nbsp;Globe Life, and we focus on how multi-location businesses can better understand the Voice of the Customer. Ashley takes us through her extensive experience and the challenges she faced in building a Voice of Customer program at Globe Life, and how what she’s learned can be applied to&amp;nbsp;your&amp;nbsp;business. We talk about the importance of establishing baselines, setting personas and how your online reviews might just might be the very best source of customer data that you have.&amp;nbsp; Birdeye http://birdeye.libsyn.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/18539924/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/35392d/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/99750803