1 rich Libsyn https://www.libsyn.com 90 600 &amp;nbsp; Charlotte Purvis is a consultant, trainer, coach, speaker and author of the new book THE CUSTOMER SERVICE FORMULA - How to communicate with your customers and boost your customer service brand. Charlotte describes part of her process as the Three Fs - FRIENDLY + FORMAL + FOCUSED. It's simple, yet profound and Charlotte goes into detail how this simple formula can change your customer service brand! Listen Now! &amp;nbsp; SuccessCast with Scott Deming http://successcast.libsyn.com/webpage <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/18138347/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/97181864