1 rich Libsyn https://www.libsyn.com 90 600 Mark Council: Staying Optimistic, Mentorship &amp; Delivering an 11-Star Service In today's episode, Stuart welcomes Mark Council. Mark owns a gym called Platform Performance, which he opened with a business partner in 2017. We discuss a wide range of topics including how he's staying optimistic amidst the chaos of lockdowns and uncertainty of COVID, why he prioritises professional development &amp;amp; mentorship, and how he ensures he gets the most out of what he invests in, how his gym delivers an 11-star service to their members and much more! &amp;nbsp; &amp;nbsp; &amp;nbsp; Timestamps: [01.25] - How his lockdown is going? [06.32] - Why other people's success does leave clues. [08.10] - Business biography recommendations. [10.15] - Why he's been so willing to ask for help and mentorship today. [14.40] - How he manages feeling like there's too much to do in his business. [16.00] - Business key performance indicators (KPI's) [18.00] - An 11-star service. [23.53] - How he applies the professional development he goes through. [25.00] - Lateral thinking. [29.10] - Mark discusses the harder times he's had as a gym owner. [34.25] - Why he has always focussed on delivering an excellent service and experience to his clients. [38.30] - How his gym, Platform Performance, recruits new personal trainers. [43.35] - Why gym ownership is not a natural step for most trainers. &amp;nbsp; Find Out More About Mark: Facebook: https://www.facebook.com/mark.council Platform Website: http://platformpt.co.uk/&amp;nbsp; &amp;nbsp; &amp;nbsp; Find Out More About LTB: Website: https://liftthebar.com/ IG: https://www.instagram.com/liftthebar/ LTB Podcast http://liftthebarpodcast.libsyn.com/podcast <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/17863325/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/95377316