1 rich Libsyn https://www.libsyn.com 90 600 KPIs should always be balanced.&amp;nbsp; Why?&amp;nbsp; Because, what you typically find is that if you measure one thing, that thing will improve but something else will deteriorate.&amp;nbsp; For example, if I focus on. Production quantity, I might achieve the volumes I want but quality declines.&amp;nbsp; Similarly, if I measure quality I might find that Quantity declines.&amp;nbsp; The trick is to always measure both at the same time and ensure they have the right weighting or focus.&amp;nbsp; At a business level, you could encounter the same problem.&amp;nbsp; If you only measure Financial Performance you will find that other perspectives such as Customer or People related KPIs deteriorate and you land up with a long term issue that becomes difficult to come back from.&amp;nbsp; The opposite is also true, if you only focus on measuring Customer or People related KPIs you could find that you underperform Financially and everyone loses.&amp;nbsp; Tip&amp;nbsp; Make sure you balance your KPIs but measuring the different types of KPIs at the same time.&amp;nbsp; Smart Business Performance Podcast https://www.kpims.co.za <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/16742546/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/88079600