1 rich Libsyn https://www.libsyn.com 90 600 T-Mobile Executive Vice President of Customer Care Callie Field returns to Joy@Work to discuss what she’s learned leading 14,000 employees during a tumultuous year. She discusses transitioning her customer care team to work remotely, meeting the challenge of systemic racism, and how she and the T-Mobile team have navigated their merger with Sprint during a global pandemic. &amp;nbsp; Joy@Work is produced by Kearney, a global management consulting firm. We help our clients reach their full potential and find the way forward during uncertain times. Learn more at kearney.com/joyatwork. Joy@Work from Kearney https://www.kearney.com/joyatwork <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/16057637/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/7823dc/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/83798060