1 rich Libsyn https://www.libsyn.com 90 600 This is a short episode on the dark pattern of not allowing a customer to leave a service without unnecessary effort. The Sunday Times website does not allow users to cancel their digital subscription on the site. It took a 15 minus chat online to accomplish what should take one minute and a couple clicks. Hear all about it and think about what decisions like this mean to an organization hell-bent on annoying customers. The Dark Patterns website referred to in this episode is at https://darkpatterns.org They do a really good job writing about and classifying&amp;nbsp; dark patterns. Thank-you, Harry Brignull and Alexander Darlington. The Sunday Times article on the French philosopher Levy is at https://www.thetimes.co.uk/article/bernard-henri-levy-interview-coronavirus-has-sent-the-world-into-psychotic-delirium-lz5sn8gnn Design Critique: Products for People http://www.designcritique.net <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/15535697/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/80447798