1 rich Libsyn https://www.libsyn.com 90 600 Vivien Twyford has been at the forefront of public engagement in Australasia, and internationally, for decades. She established Twyfords in 1988. In this conversation, the focus is on a particular tool, ORID. Vivien describes how she used this tool for a difficult conversation about bushfire recovery. Her approach has relevance for all situations of disaster or crisis management. &amp;nbsp; &amp;nbsp; Power of Co: The Smart Leaders’ Guide to Collaborative Governance https://www.amazon.com/Power-Co-Leaders-Collaborative-Governance/dp/0646579169 ORID handout (visit https://www.newdemocracy.com.au/category/library/podcast/) for this handout. Message Mapping, VT Covello (visit https://www.newdemocracy.com.au/category/library/podcast/) for this paper. Carson, L (2006) “Art of conversation as an antidote to cultural exclusion”, Accounting Education, Vol. 15, No. 1, March, pp. 109-111 &amp;nbsp; &amp;nbsp; Music acknowledgement. Facilitating Public Deliberations http://facilitatingpublicdeliberations.libsyn.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/14873585/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/14873585