1 rich Libsyn https://www.libsyn.com 90 600 Customer experience is more than just an exchange of goods or services. John Hightower, Co-founder and CEO of Arch + Tower, an FD company, discusses how multi-faceted the customer experience can be and how a better experience can lead to increased profits. Arch + Tower is a consulting team specializing in customer experience, employee experience and operational excellence. &amp;nbsp;Learn more:&amp;nbsp;www.archandtower.com LinkedIn:&amp;nbsp;https://www.linkedin.com/company/archandtower/ Questionnaire:&amp;nbsp;https://www.archandtower.com/post/questions Untangling the Technical http://fduntanglingthetechnical.libsyn.com/website <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/14290058/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/14290058