1 rich Libsyn https://www.libsyn.com 90 600 In this episode ………….. Getting the right tone in reminder emails the Importance of a digital handshake to start your session Managing participant expectations And, Jo and Mike comment on what struck them the most Mark’s guest blogpost - https://lightbulbmoment.info/2018/02/26/airlinesvc/ &amp;nbsp; Lightbulbmoment.online Lightbulbmoment.info Lightbulbmoment.community &amp;nbsp; @MomentLightbulb @LightbulbJo @MikeLightbulb Webinar and Virtual Classroom Podcast from Lightbulb Moment http://lightbulbmoment.info <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/12364016/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/item/12364016