1 rich Libsyn https://www.libsyn.com 90 600 Episode Highlights: [03:16]&amp;nbsp;Always be 10% better [04:04]&amp;nbsp;Why you need to keep moving and improving [06:30]&amp;nbsp;Why people never talk about losing at a casino and what that means to you in business. [09:44]&amp;nbsp;How Paul got started at 17 without a dime to invest. [11:09]&amp;nbsp;Adversity should be a positive thing. [15:10]&amp;nbsp;An example of why you gotta have a plan &quot;B&quot; [16:34]&amp;nbsp;Your job is to make your customers happy [17:15]&amp;nbsp;Methods change but the principles are the same. You got to go where people are. [17:59]&amp;nbsp;It's just a question of consistently posting content that's relevant, consistently getting people to trust you. [21:30]&amp;nbsp;These customers are yours now, you gotta build a relationship with them. [24:02]&amp;nbsp;Never leave customers out of your equation. They are much smarter than you think. [30:02]&amp;nbsp;We need to emulate Amazon customer service rather than go the other way. [32:04]&amp;nbsp;Ask customers how you can assist them. [35:18]&amp;nbsp;All corporations will move from corporate email over to a communication platform like a chat. [36:01]&amp;nbsp;Start building foundations on other channels. [36:42]&amp;nbsp;If you're not trying to improve, trying to build on the momentum, you're going to be left out. [38:56]&amp;nbsp;It's your duty to sell people a product that is better than any competitor and provide the service to back it up. [39:35]&amp;nbsp;Being smaller means you have an advantage in one-to-one service. ProfitCast http://profit.io/profitcast <iframe title="Libsyn Player" style="border: none" src="//html5-player.libsyn.com/embed/episode/id/11957945/height/90/theme/custom/thumbnail/yes/direction/forward/render-playlist/no/custom-color/88AA3C/" height="90" width="600" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen></iframe> https://assets.libsyn.com/secure/content/57311495