{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"From Long Lines to Logins: What Happens When Government Works Better for Everyone?","description":"People can order groceries, deposit checks, and manage their healthcare from a smartphone. So why does dealing with government still sometimes require paperwork, phone trees, waits, and multiple websites? Across Ohio and Central Ohio, that\u2019s changing. From the Ohio BMV\u2019s digital upgrades to COTA\u2019s \u201cTap to Pay\u201d fare technology, local broadband efforts, and AI-enabled traffic management, public agencies are rethinking how government serves residents and businesses. The goal isn\u2019t just to digitize paperwork. It\u2019s to make public services more capable, faster, and centered on citizens. Who benefits when government goes digital? Can government funding be equally innovative across a huge spectrum of complex services? And what does it take to build public systems that are not only faster, but fairer? This week's forum unpacks how innovation, technology, and better design are helping public agencies earn trust, save time, lower barriers, boost Ohio\u2019s competitiveness, and even strengthen democracy. Featuring: Remard Colston, InnovateOhio Platform Administrator, State of Ohio Angel Mumma, Chief Administrative Officer, Columbus Zoo and Aquarium; former Chief Financial Officer, COTA; and former Director of Finance, City of Dublin Daniel Poliquin, Principal, Digital Trust & Privacy \/ Government and Public Sector, Deloitte & Touche The host is Megan Kilgore, Co-Founder of BKC Group and Former Auditor for the City of Columbus. The presenting sponsor of the CMC livestream was The Center for Human Kindness at The Columbus Foundation. CMC\u2019s livestream partner was The Columbus Dispatch. This forum was also supported by Downtown Columbus, Inc. and The National Veterans Memorial and Museum. CMC\u2019s theme music was composed by Jeffrey Ciampa. If you would like to keep exploring this week\u2019s forum topic, our fantastic partners at The Columbus Metropolitan Library recommend reading Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better, by Jennifer Pahlka (2023).  ","author_name":"The Columbus Metropolitan Club","author_url":"http:\/\/columbusmetroclub.org","html":"