{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Jon Heaps - &quot;Your Call May Be Monitored by&quot; AI","description":"We\u2019ve all heard the typical \u201cThis call may be recorded and monitored for quality assurance\u201d message before during a phone call. However, the challenge is that less than 3% of those calls are monitored. What happens with the other 97%? And how does a company possibly know what\u2019s really happening on their phone calls? Listen in as Observe.ai\u2019s Jon Heaps explores AI, how it is changing the game when it comes to monitoring and improving the quality of these phone calls, and what that could mean for your customer\u2019s business.","author_name":"AVANT Technology Insights","author_url":"http:\/\/sites.libsyn.com\/228302\/site","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/22944728\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/126702386"}