{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Geoff Chretien: Leveraging Data for Enhanced Customer Experience","description":"Customer experience has emerged as a key component of the sales offer. In this episode, Geoff Chretien of Genesys tells Ken Presti about the critical role of enhanced communication leveraging artificial intelligence and a host of other capabilities.","author_name":"AVANT Technology Insights","author_url":"http:\/\/sites.libsyn.com\/228302\/site","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/16770731\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/121163981"}